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Before you
change or cancel a reservation, be sure to check the hotel's policies
for any restrictions (see your reservation confirmation).
To change, cancel, or verify an existing reservation:
- On the left side of the home page under "who we are," click
Change/Cancel Reservations. Or, go to my planet and
click my reservations.
- Select "room-only" reservation if you've booked a room or
"package reservation" if you've booked a package. Note that
you cannot change a package reservation—you must cancel and
then rebuild the package.
- Enter your e-mail address and reservation confirmation number
(see the e-mail confirmation sent to you when you made the reservation).
- Click Get My Reservation.
- Select a reservation by clicking the button next to the confirmation
number.
- Click Cancel Reservation, Change Dates, or Change Credit Card.
Please note! Clicking the Cancel Reservation button does not cancel
your reservation. For instructions on how to cancel, change dates,
or change credit card information and special requests, please see
the following help for each:
Cancelling a reservation
Changing dates
Changing credit
card information and requests
Cancelling a reservation
- Follow steps 1 through 6 (above).
When you click Cancel Reservation, you'll see your itinerary
and the hotel's Deposit and Cancellation policies. Please review
the policies carefully! Some places will not allow online cancellations
within a specific time prior to check-in. In this case, please
call the hotel directly to cancel your reservation and to avoid
a possible cancellation or "no-show" fee. Refer to your e-mail
confirmation for their contact information.
- Scroll down to see the details of your reservation.
- At the bottom of the page, click Cancel Reservation Now. You
must click this button to cancel your reservation.
If there are no cancellation restrictions (refer to the hotel's
policy), your reservation will be cancelled successfully and
you will receive an e-mail confirmation. There is no need to
contact Customer Service about a cancellation—a copy of your
confirmation will be sent to the hotel.
Changing dates
- Follow steps 1 through 6 in Changing
or cancelling a reservation
.
When you click Change Dates, you'll see your itinerary and the
property's Deposit and Cancellation policies. Please review the
policies carefully for any restrictions, fees, or penalties for
changing dates.
- At the bottom of the page, enter a new check-in date. If desired,
change the number of nights you want to stay.
- Click Check Availability.
If those dates are available, you will see a page titled "Change
Dates - Available." If the dates are not available, you will
be prompted to change your selections.
- Verify the new reservation information. If there is an error,
click your Back button and re-enter the information.
- If desired, you can change your credit card information and/or
any special requests for the property.
- Click Submit Changes at the bottom of the page.
The next page will show "Change Dates - Successful." Please
verify the new reservation information (your confirmation number
stays the same).
You and the property will instantly receive a Reservation Modification
confirmation by e-mail.
Note: Currently, you cannot change room types or the number
of rooms listed on the original confirmation. Please call the
hotel directly to make this type of adjustment. We appreciate
your patience while we continue to enhance the site.
Changing credit card information and requests
Use this feature if you want to change the credit card you used
to secure the reservation and/or if you wish to send the property
a special request. You can send requests without changing credit
card information.
- Follow steps 1 through 6 in Changing or cancelling a reservation.
- When you click Change Credit Card you'll see the details of
your reservation.
- Scroll to the bottom of the page and enter new credit card
information and any special requests.
- Click Submit Changes.
On the "Change Credit Card & Comments - Successful" page, please
verify the new reservation information (your confirmation number
stays the same). If there is an error, click your Back button and
re-enter the information.
You and the hotel will instantly receive a Reservation Modification
confirmation by e-mail.
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